This Cancellation & Refund Policy ("Policy") applies to all subscriptions and services offered by MeqOS. We are committed to providing transparency regarding our cancellation and refund processes in compliance with Indian laws. By subscribing to our services, you agree to the terms outlined in this Policy.
- Voluntary Cancellation: You may cancel your subscription at any time. To cancel, log in to your account on the MeqOS website and follow the cancellation instructions provided in the account settings.
- Effective Date: Cancellations will take effect at the end of your current billing cycle. You will continue to have access to the services until the end of the billing period.
- Right to Discontinue: MeqOS reserves the right to discontinue any service or subscription at its discretion, with prior notice to the user.
- Refunds for Discontinuation: In the event that we discontinue a service or subscription, we will provide a pro-rata refund for the remaining unused portion of the subscription.
- 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on new subscriptions. If you are not satisfied with our services, you may request a refund within 30 days of your initial purchase.
- Renewals and Recurring Payments: Refunds for renewal payments are not automatically granted. Requests for refunds on renewals must be submitted within 7 days of the renewal date and will be reviewed on a case-by-case basis.
- Submit Request: To request a refund, contact our customer support team at support@visualout.com with your account details and the reason for your request.
- Processing Time: Refund requests will be processed within 10 business days. Approved refunds will be credited back to the original payment method used during the purchase.
This Policy is in accordance with the Consumer Protection Act, 2019, and other applicable laws and regulations in India. We are committed to protecting consumer rights and ensuring fair trade practices.
- No Refunds for Violations: Refunds will not be issued if your account is terminated due to a violation of our Terms of Service.
- Non-Refundable Services: Certain services, add-ons, or products may be marked as non-refundable. Such terms will be clearly stated at the time of purchase.
MeqOS reserves the right to modify this Policy at any time. Any changes will be posted on this page, and your continued use of our services after such changes constitutes your acceptance of the updated Policy.
If you have any questions or concerns regarding this Cancellation & Refund Policy, please contact us at:
MeqOS
Email: support@visualout.com
Address: Visualout, NH 66, Kottakkal, Malappuram, Kerala, India
By using our services, you acknowledge that you have read, understood, and agree to be bound by this Cancellation & Refund Policy.